How users.trade works

Only list what you own. Stolen, recovered, suspended or impersonation accounts are removed and the seller is banned. Recovering an account after you sold it is fraud.

No swaps. If the buyer pays in SOL, you receive SOL; if they pay in USDC on Ethereum, you receive USDC on Ethereum. The coin amount is fixed when the order opens, so its dollar value can move while the deal is in escrow. Stablecoins (USDC, USDT) don't.

A buyer can offer below the asking price on any listing that accepts offers, in dollars, and picks the coin they'll pay with. Sellers may set a minimum. The seller can accept, decline or counter; the buyer can counter back or withdraw. Each offer replaces the previous one in that thread.

Accepting creates an order at the agreed price, converted to the offer's coin at the live rate. The buyer then has the normal payment window to fund escrow. If they don't, the order expires, the listing reopens and the buyer collects a strike.

Offers expire on their own if nobody responds, and every open offer on a listing closes when the listing is sold or withdrawn.

The smallest order depends on the coin, because network fees have to leave something worth paying out. A coin below its minimum just won't be offered at checkout.

Zcash: only transparent addresses (starting with t1 or t3) are supported, for deposits and payouts. Payments are public on the Zcash blockchain, like on Bitcoin.

The order page shows a QR code, the address and the amount in your coin. Wallets that read payment links fill both in for you. The address belongs to your order only, which is how a payment is matched to it, so there's no memo to add.

The price is in dollars; the amount is in coins. When the order opens, the dollar price is converted at the live rate and that coin amount is locked for 45 minutes. If the window runs out, the order expires and any late payment is refunded.

Send only the exact coin on the exact network. ETH sent on Base or Arbitrum, USDT on Tron, or USDC to a Bitcoin address never reaches escrow, and may be lost or need manual recovery.

Partial payments add up. If you send too little, the order shows what's still due. If you send too much, the extra is refunded automatically. Anything arriving after the window closes is also refunded.

Paying from an exchange? Many exchanges deduct a withdrawal fee from the amount you enter. Make sure the full amount arrives, or top up the difference before the window closes.

users.trade keeps its 3% in full. The blockchain's network fee is deducted from every payout and refund, so a seller receives the price minus 3% minus the network fee, and a refund arrives minus the network fee. For USDC and USDT payouts the fee is taken in the token, so you don't need ETH or SOL to receive them.

Fees can change over time, but an open order always keeps the terms it started with.

One Ethereum address receives ETH, USDC and USDT on Ethereum. One Solana wallet address (not a token account) receives SOL, USDC and USDT on Solana. Bitcoin and Zcash each take their own.

Payments often come from exchanges or shared wallets, so users.trade never sends money back to where it came from. That's why your address matters. Use a wallet you control; an exchange deposit address may not credit tokens or may change. Changing an address needs your password, and every order snapshots the addresses it started with.

Write what went wrong. Both sides can upload screenshots or PDFs as evidence. An admin reads the order, the chat and the evidence, then either releases the money to the seller or refunds the buyer. The decision and a note are written into the chat and the audit log.

What helps: screenshots of the handover, the account's state before and after, and any messages sent outside the platform. Deals taken off users.trade have no protection, so keep everything in the order chat.

Admins can read a chat when a dispute is open. Messages are deleted some time after a deal closes.

Recovery codes. When you sign up you get a set of one-time codes. They are the only way to reset a forgotten password. Save them somewhere safe; you can generate a new set in Settings, which replaces the old one.

Strikes. Orders you create and don't pay count against you. Too many and you're paused from buying for a while.

Bans. Listing something you don't own, taking a deal off-platform, or recovering a sold account gets the account banned, its listings removed and its unpaid orders cancelled.